Our Commitment to
Safety & Trust

We believe safety is a shared responsibility between Prime Eldercare,carers, and families.

Prime Eldercare’s Role in Safety & Trust

We take proactive steps to protect both families and carers

  • Identity Verification & Compliance – We verify carers through proof of address, background checks, enhanced DBS, and right-to-work documentation.
  • Transparent Matching & Reviews – Families can view carer profiles, qualifications, and client feedback before making a choice.
  • Secure Messaging & Care Logs – Our Customer and Carer Portals allow seamless communication, logging care activities, and raising concerns.
  • Safeguarding & Compliance Oversight – Our Designated Safeguarding Lead (DSL) ensures that any concerns are investigated swiftly.
  • Fair & Secure Payments – Payments are processed securely through our system, ensuring carers are paid fairly and on time
Our Commitment to Safety & Trust

We believe safety is a shared responsibility between Prime Eldercare, carers, and families.

 1. Prime Eldercare’s Role in Safety & Trust

We take proactive steps to protect both families and carers:

  • Uphold Professional Standards – Respect clients, families, and fellow carers while adhering to our Carer Code of Conduct.
  • Only Accept Placements You Can Deliver – Review each care request carefully and ensure you have the experience to meet the client’s needs.
  • Maintain High-Quality Care – Keep your skills updated through training and use our Care Logs to document important care notes
  • Prioritize Safeguarding & Well-being – Be proactive in identifying concerns, reporting safeguarding issues, and ensuring a safe home environment.
  • Keep Services on the Platform – All care arrangements should be managed through Prime Eldercare to ensure compliance, security, and proper documentation.

 2. Self-Employed Carer’s Role in Safety & Trust

To ensure a positive care experience, families should:

  • Treat Carers with Respect – Create a welcoming environment for carers and ensure open communication.
  • Connect with Carers Before Booking – Use our platform’s messaging and video call options to discuss your loved one’s care needs.
  • Provide Accurate & Updated Care Needs – Be clear about medical conditions, routines, and any necessary adjustments.
  • Report Concerns Promptly – If you notice anything concerning, use our Safeguarding Process or speak with our support team.
  • Use Our Secure System for Payments & Care Agreements – This helps prevent fraud, protects your data, and ensures carers are paid fairly.

 3. Family’s Role in Safety & Trust

As a self-employed carer, you play a crucial role in maintaining trust and professionalism. We expect our carers to:

  • Identity Verification & Compliance – We verify carers through proof of address, background checks, enhanced DBS, and right-to-work documentation.
  • Transparent Matching & Reviews – Families can view carer profiles, qualifications, and client feedback before making a choice.
  • Secure Messaging & Care Logs – Our Customer and Carer Portals allow seamless communication, logging care activities, and raising concerns.
  • Safeguarding & Compliance Oversight – Our Designated Safeguarding Lead (DSL) ensures that any concerns are investigated swiftly.
  • Fair & Secure Payments – Payments are processed securely through our system, ensuring carers are paid fairly and on time.

Why Safety & Trust Matter

At Prime Eldercare, we want families to feel confident in the care they receive and carers to feel valued in their profession. By fostering a community based on respect, transparency, and quality, we ensure a safe, supportive, and empowering home care experience.

Need assistance?

Our support team is available 7 days a week to help with any concerns

0333 038 7717
Support@primeelder.co.uk

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