Our CQC Status & Introductory Agency Model

Empowering Families with Choice, Control & Affordable Home Care

At Prime Eldercare, we believe finding and managing care should be straightforward, affordable, and stress-free. However, traditional care agencies often make things complex, with high costs and rigid systems.

That’s why we operate as an introductory agency, connecting families with self-employed, highly skilled carers while giving you full flexibility and control over care decisions.

What is an Introductory Agency?

In the UK, home care services are overseen by three independent regulatory bodies:

Since Prime Eldercare operates as an introductory agency, these bodies do not require us to be registered as a regulated provider. Instead, our focus is on ensuring safe, high-quality introductions between families and trusted, vetted carers while offering a platform that simplifies care management.

How Our Model Works

Prime Eldercare is an online marketplace that empowers families and carers to:

This model removes unnecessary costs, ensures carers are paid fairly, and keeps families in
complete control of the care experience.

What an Introductory Agency Can & Cannot Do

What We Can Do
What We Cannot Do

This introductory model ensures that families get the best of both worlds—high-quality care without the constraints or costs of traditional agencies.

What This Means for You

As an introductory platform, we simplify care while keeping families in full control. Here’s how:

Safe & Secure Carer Matching

We thoroughly vet every carer before they join our platform, ensuring they provide:

User-Friendly Online Tools

Our Prime Eldercare Portal allows families to:

Ongoing Support When You Need It

While carers are self-employed, our team is always here to offer guidance, answer questions, and step in when situations change.

Safeguarding & Quality Assurance

At Prime Eldercare, we understand that safety and trust are top priorities.

If a carer fails to meet our professional standards, they will no longer be able to access placements through our platform.

Self-Employed Carers & Medication Support

Since Prime Eldercare does not regulate carers’ daily activities, families and carers must agree on medication responsibilities in advance.

Key points on medication support:

While we encourage carers to undertake specialist training, we cannot enforce specific training requirements. Families should always review a carer’s qualifications before making a final decision

Why Choose Prime Eldercare?

Speak to a Care Advisor Today

Let us help you find a trusted, vetted carer for your loved one—quickly and affordably.

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