Frequently asked questions

Clear answers to help families make the right choice.

Understanding Live-in Care

How do I find and choose a carer?
We connect families with trusted self-employed carers across the UK. After you submit your care preferences, we provide a shortlist of carefully matched carers based on your loved one’s needs. You can review their profiles, have a chat, and select the carer you feel most comfortable with.
How do I get started with Prime Eldercare?
Creating an account is simple—just fill in a short care assessment, and we’ll match you with experienced, background-checked carers in your area.
How do I know if live-in care is right for my loved one?
Live-in care is ideal for anyone who wishes to remain in their own home while receiving full-time support. If your loved one needs assistance with daily tasks, mobility, companionship, or personal care, but still values independence, this is a great alternative to a care home.
Can I have two carers if my loved one needs 24/7 care?
Yes, if constant supervision is needed, we can arrange a carer rotation to ensure continuous support.
How fast can I arrange care?
We can match you with a carer within 6 to 24 hours, depending on availability and location.
Can I request a specific type of carer?
Yes! You can specify if you prefer a male or female carer, or if your loved one would benefit from a carer who speaks a particular language or has experience with specific conditions (e.g., dementia care).
Can I speak to my carer before they arrive?
Yes! You can review their profile, qualifications, and testimonials before making a decision. You’ll also have the chance to speak to them directly, ask as many questions as you like, and ensure they’re the right fit before they start.
What do I need to provide for the live-in carer?
Your carer will need a private bedroom and access to basic home facilities (kitchen, bathroom, Wi-Fi). A comfortable space ensures they can provide the best possible care.
Do I need to cover the carer’s food?
Carers usually share meals with the person they’re supporting, so families don’t need to provide separate meals. However, families are generally expected to buy extra groceries to accommodate the carer’s meals. Food preferences and arrangements can be discussed directly between the family and the carer.
Can the carer take my loved one to appointments or outings?
Yes! Carers can accompany the care recipient to hospital appointments, local parks, social clubs, or other outings based on their needs. Additionally, carers can assist with grocery shopping—either by going alone or accompanying your loved one, depending on their mobility and preference.
What is the carer’s daily routine like?
Each carer’s role is personalized to fit your loved one’s needs. They assist with personal care, household tasks, meal preparation, companionship, and outings—all while respecting independence.
Do carers provide overnight assistance?
Carers offer light night-time support if needed. If your loved one requires frequent overnight assistance, additional arrangements may be necessary.
Do live-in carers handle housework?
Carers help with light housekeeping (e.g., laundry, tidying up, preparing meals). However, they are not full-time cleaners.
What happens if my carer takes time off?
If your primary carer needs a break, you can select a secondary carer in advance to ensure care remains uninterrupted. Just like with your primary carer, you have full control over choosing the replacement, so your loved one continues to receive care from someone they are comfortable with. Families can discuss preferences and schedule breaks with their carer directly.
Can I change my carer if we don’t get along?
Yes, absolutely! If you feel your carer isn’t the right fit, you can request a replacement carer of your choice. We understand the importance of a good match, so we’ll work with you to ensure your loved one receives care from someone they feel comfortable with.
Can I use government funding to pay for care?
Yes! You may be eligible for local authority funding or NHS Continuing Healthcare to help cover care costs. We recommend speaking with your local council for details.

About Prime Eldercare

How do you vet carers before they join?
Each carer goes through our strict screening process, including interviews,enhanced DBS checks, reference verification, and professional experience assessments. Only carers who meet our high standards are accepted onto the platform.
How is Prime Eldercare different from a care agency?
Unlike an agency, we are an introductory platform. This means:

You have full control—choose a carer that best fits your needs.
No long-term contracts—care is flexible, and you’re in charge.
More affordable pricing—we’re 30% to 40% cheaper than most agencies.
Do carers have insurance?
Yes, every carer on our platform must have self-employed carer insurance, ensuring peace of mind for both them and your family.
Are you regulated by the CQC?
Since we operate as a matching service, not a care agency, we are not regulated by the CQC (Care Quality Commission). However, we have strict policies to ensure high-quality, professional care.
What if I need to cancel my care arrangement?
Life can be unpredictable. You can cancel with just 48 hours’ notice, no hidden fees or penalties.
Where can I find your policies and terms?
All our policies, terms, and standards are available on our website under the Safety & Trust section.

Awards & As Seen In

THE GUARDIAN, GLOBAL RECOGNITION AWARDS

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